• Workspace

workspace
  1. Help Center
  2. Workspace
  3. User Guide
  4. FAQs (Administrators)
  5. What Should I Do If I Fail to Apply for Workspace by Interconnecting with Microsoft AD?

What Should I Do If I Fail to Apply for Workspace by Interconnecting with Microsoft AD?

Scenario

If you fail to apply for Workspace by interconnecting with Microsoft AD and a message is displayed stating "Failed to configure an infrastructure component(85%)", you can rectify the fault as follows:

Procedure

  1. In the AD Domain area of the Dashboard page, check whether the domain information is correct. Click Modify to modify incorrect domain configurations.
  2. Click Retry to reapply for the service.
  3. If you use Scenario 1: Microsoft AD is deployed in the intranet of the customer's DC in section How Do I Interconnect Workspace with Microsoft AD? and use DirectConnect for connections, log in to the AD server and ping the IP address of DirectConnect. If the ping fails, check whether the network where the AD server resides as well as the VPC network and subnet ports used for applying for Workspace are normal.
  4. Check the AD server connectivity. For details, see the Verification area in section How Do I Interconnect Workspace with Microsoft AD?.
  5. Click Retry to reapply for the service.
  6. If the fault persists, contact technical support engineers.