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  5. What Should I Do If the Desktop Freezes When Using Workspace?

What Should I Do If the Desktop Freezes When Using Workspace?

If a fault such as desktop freezing or slow response occurs when you use a Workspace desktop, rectify the fault by performing operations provided in this section.

Figure 1 Fault locating

Method 1: Stopping Unnecessary Processes

  1. On the desktop, open Task Manager. The following figure shows the Task Manager window.
    Figure 2 Windows Task Manager
  2. View the processes that consume massive CPU and memory resources.
  3. Save user documents.
  4. Stop the processes that consume massive CPU and memory resources.

    Do not stop the processes mandatory for desktop operating. For details, see What Are the Precautions for Using Workspace?.

Method 2: Restarting the Desktop

  1. Save user documents.
  2. Choose Start > Restart or click to restart the desktop, as shown in the following figure.
    NOTE:

    If desktops cannot be restarted or you cannot log in to the desktops after they are restarted, click to forcibly restart the desktops. Data that is not saved may be lost after the desktops are forcibly restarted. Therefore, exercise caution when forcibly restarting desktops.

    Figure 3 Self-help console
  3. On the login page that is displayed, enter the user domain account and password.
  4. In the desktop list, click to go to the desktop.