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  5. What Can I Do Against Exceptions in VBS?

What Can I Do Against Exceptions in VBS?

Exceptions in VBS mainly include abnormal states of VBS backups and backup jobs. Take the following measures to handle these exceptions.

Table 1 Measures against abnormal VBS backup states

State

Handling Suggestion

Error

Delete the VBS backups in the Error state and re-create them.

Deletion failed

Contact technical support, and do not perform any operation on the backup data before technical support personnel respond. If you want a quick response, contact technical support immediately upon discovering the problem.

Table 2 Measures against abnormal VBS backup job states

State

Handling Suggestion

Timed out

  1. In the Backup Name column of the backup job list, check whether the backup name is displayed.
    • If yes, locate the backup on the VBS backup list according to the backup name. Check whether the backup is in the Available state. If it is in the Available state, the backup job is successful and no further actions are required. If no, click Back Up Again in the Operation column to perform a manual backup operation.
    • If no, click Back Up Again in the Operation column to perform a manual backup operation.
  2. If the problem persists, contact customer service, and do not perform any operation on the backup data before customer service personnel respond. If you want a quick response, contact customer service immediately upon discovering the problem.

Failed

  1. Above the VBS backup list, you can see messages indicating the backup usage. If the backup quantity quota is not sufficient to support your new backups, contact customer service to apply for a higher quota. Then click Back Up Again in the Operation column of the Backup Jobs list to perform a manual backup operation.
  2. In the EVS list, check whether the EVS disk to be backed up is in the Available or In-use state. If no, after the EVS disk restores to the Available or In-use state, click Back Up Again in the Operation column of the Backup Jobs list to perform a manual backup operation.
  3. In the VBS backup list, check whether the EVS disk is in the Disk Name column and the backup state is Creating. If yes, after the backup restores to the Available state, click Back Up Again in the Operation column of the Backup Jobs list to perform a manual backup operation.
  4. For other circumstances, click Back Up Again in the Operation column of the Backup Jobs list to perform a manual backup operation. If the backup job state is still abnormal, contact customer service, and do not perform any operation on the backup data before customer service personnel respond. If you want a quick response, contact customer service immediately upon discovering the problem.