• Simple Message Notification

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  5. Why Do Subscribers Fail to Receive Messages After I Publish Messages to a Topic?

Why Do Subscribers Fail to Receive Messages After I Publish Messages to a Topic?

If you have verified that the subscription endpoints are normal, the most possible reason is that the subscribers have not confirmed their subscriptions or the message has been blocked.

SMS Message

  • If the subscribers fail to receive the confirmation message, check whether the message has been blocked.
  • If the subscribers fail to receive the notification message, check whether they have confirmed the subscription or whether the message has been blocked.

If the problem persists, contact customer service.