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  6. ALM-12038 Monitoring Indicator Dump Failure

ALM-12038 Monitoring Indicator Dump Failure

Description

This alarm is generated when dump fails after monitoring indicator dump is configured on MRS Manager and is cleared when dump is successful.

Attribute

Alarm ID

Alarm Severity

Automatically Cleared

12038

Major

Yes

Parameters

Parameter

Description

ServiceName

Specifies the service for which the alarm is generated.

RoleName

Specifies the role for which the alarm is generated.

HostName

Specifies the host for which the alarm is generated.

Impact on the System

The upper-layer management system fails to obtain monitoring indicators from the MRS Manager system.

Possible Causes

  • The server cannot be connected.
  • The save path on the server cannot be accessed.
  • The monitoring indicator file fails to be uploaded.

Procedure

  1. Contact the public cloud O&M personnel to check whether the network connection between the MRS Manager system and the server is in the normal state.

  2. Contact the public cloud O&M personnel to restore the network and check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to Step 3.

  3. Choose System > Configure Monitoring Metric Dump and check whether the FTP username, password, port, dump mode, and public key that are configured on the configuration page for monitoring indicator dumping are consistent with those on the server.

  4. Enter the correct configuration information, click OK, and check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to Step 5.

  5. Choose System > Configure Monitoring Metric Dump and check the configuration items, including FTP UsernameSave Path, and Dump Mode.

    • If the dumping mode is FTP, go to Step 6.
    • If the dumping mode is SFTP, go to Step 7.

  6. Log in to the server in FTP mode. In the default path, check whether the relative path Save Path has the read and write permission on FTP Username.

  7. Log in to the server in FTP mode. In the default path, check whether the absolute path Save Path has the read and write permission on FTP Username.

  8. Add the read and write permission and check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to Step 9.

  9. Log in to the server and check whether the save path has sufficient disk space.

  10. Delete any unnecessary files or go to the configuration page for monitoring indicator dumping to change the save path. Check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to Step 11.

  11. Collect fault information.

    1. On MRS Manager, choose System > Export Log.
    2. Contact technical support engineers for help, detail see technical support.

Related Information

N/A