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  6. What Should I Do If an Error Occurs on My EVS Disk?

What Should I Do If an Error Occurs on My EVS Disk?

If an error occurs, the disk may show one of the states listed in the following table. Take the following measures to handle the exceptions.

Table 1 Solutions for disk errors

Error Status

Handling Suggestion

Error

Delete the EVS disk in the Error state and create another one.

The disk will no longer be charged once the error has occurred.

Deletion failed

Contact customer service personnel.

The disk will no longer be charged once its status changes to Deletion failed.

Expansion failed

Our customer service personnel will contact you and help you handle this error. Do not perform any operations on the disk before the customer service personnel contact you. If you require that the error be handled as soon as possible, contact our customer service personnel.

The disk will no longer be charged once its status changes to Expansion failed.

Restoration failed

Our customer service personnel will contact you and help you handle this error. Do not perform any operations on the disk before the customer service personnel contact you. If you require that the error be handled as soon as possible, contact our customer service personnel.

The disk will no longer be charged once its status changes to Restoration failed.

Rollback failed

You can roll back the snapshot to the EVS disk again.

The disk will no longer be charged once its status changes to Rollback failed.