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  5. How Do I Handle Error Messages Displayed on the Management Console?

How Do I Handle Error Messages Displayed on the Management Console?

Symptom

  • An error message was displayed on the management console after you performed ECS-related operations.
  • An error code was displayed after you used an ECS-related API.

Background

After you perform ECS-related operations on the management console, the system displays the request status on the Elastic Cloud Server page. You can determine the request execution status based on the information displayed in the request status.

  • If the operation request is executed, the system automatically clears the task prompt.
  • If an error occurs during the request execution, the system displays an error code and its description in the taskbar.

Solution

If an error occurs, find the error code and perform the corresponding operations listed in Table 1.

Table 1 Error codes and solution suggestions

Error Code

Message Displayed on the Management Console

Solution Suggestion

Ecs.0000

Request error. Try again later or contact customer service.

Adjust the request structure as directed in Elastic Cloud Server API Reference.

Ecs.0001

The maximum number of ECSs or EVS disks has been reached. Contact customer service and request a quota increase.

Contact customer service to apply for an increased ECS quota.

NOTE:

When applying for increasing your ECS quota, first determine the number of target ECSs, CPU cores (vCPUs), and memory capacity (RAM) required.

Ecs.0003

You do not have the permission or your balance is insufficient.

Contact customer service to check your account information.

Ecs.0005

System error. Try again later or contact customer service.

Adjust the request structure as directed in Elastic Cloud Server API Reference.

Ecs.0010

The private IP address is in use. Select an available IP address and create the ECS again.

Use an idle IP address to create your ECS.

Ecs.0011

Invalid password. Change the password to make it meet the password complexity requirements, and perform the required operation again.

Input a password that meets password complexity requirements. Then, initial the request again.

Ecs.0012

The number of IP addresses in the subnet is insufficient. Release IP addresses in the subnet or select another subnet, and create the ECS again.

Obtain more idle IP addresses on the target subnet or use a new subnet for creating ECSs.

Ecs.0013

Insufficient EIP quota. Contact customer service and request a quota increase.

Contact customer service to apply for an increased EIP quota.

Ecs.0015

The disk of this type is not applicable to the ECS.

Select a supported EVS disk and attach it to the ECS.

Ecs.0100

The ECS status does not meet requirements. Make the ECS in the required status and try again.

Change the ECS status to the required status and try again.

Ecs.0103

The disk is unavailable.

Change the ECS status to the required status and try again. If the EVS disk is faulty, contact customer service for troubleshooting.

Ecs.0104

Insufficient number of ECS slots for attaching disks.

Detach an EVS disk from the ECS before attaching a new EVS disk.

Ecs.0105

No system disk found.

Reattach the EVS system disk to the ECS and perform the desired operation again.

Ecs.0107

The number of shared disks that can be attached to an ECS exceeds the maximum limit.

Detach an EVS disk from the ECS before attaching a new EVS disk.

Other error codes

Other error messages

Initiate the request again. If the error persists, record the returned error code and contact customer service for troubleshooting.