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  5. What Can I Do If I Cannot Log In to My BMS or the BMS EVS Disk Is Lost After the BMS Is Started or Restarted?

What Can I Do If I Cannot Log In to My BMS or the BMS EVS Disk Is Lost After the BMS Is Started or Restarted?

Issue Description

After a BMS is started or restarted, the user cannot log in to the BMS or the BMS EVS disk is lost.

Possible Causes

The BMS cannot obtain the IP address or the EVS disk cannot be attached to the BMS because packet loss caused by network congestion occurs.

Solution

Restart the BMS. If the fault still exists after you restart the BMS for several times, contact customer service.