• Workspace

workspace
  1. Help Center
  2. Workspace
  3. User Guide (End Users)
  4. FAQs
  5. How Do I Check the Network Status of Desktops?

How Do I Check the Network Status of Desktops?

Perform the following operations to check the network status of desktops and determine the network segment where the fault occurs.

Procedure

  1. Log in to the desktop.
  2. Move the cursor to the upper area of the desktop.

    The floating window is displayed, as shown in Figure 1.

    Figure 1 Floating window

  3. Click Network.

    The Connection Status dialog box is displayed.

    NOTE:

    When the network connection is good, the network indicator is steady green. When the network connection is poor, the network indicator is steady yellow. When the network connection is bad, the network indicator is steady red.

  4. On the Connection Status page, check Round-Trip TimeFigure 2 shows the network connection status.

    Figure 2 Network connection status

  5. Click Start. In the Search programs and files text box, type cmd, and press Enter.
  6. In the command-line interface, run the following command to check the network connectivity between the desktop and the terminal:

    ping Internet access address of the desktop

    NOTE:

    The Internet access address of the desktop can be found in the desktop provisioning notification email.

    Information similar to the following is displayed:

  7. Determine the network segment where the fault occurs based on the results in Step 4 and Step 6.

    • If the network latency in Step 4 and Step 6 is large, the public network is faulty.
    • If the network latency in Step 4 is large but that in Step 6 is small, the internal network of Workspace is faulty.