Why Does the System Display a Message Indicating that the Password for Logging In to a Windows ECS Cannot Be Obtained?


Password authentication is required to log in to a Windows ECS. Therefore, you require a key file to obtain the initial password for logging in to the ECS. However, after you click Get Password (see Obtaining the Password for Logging In to a Windows ECS), the system displays a message indicating that the password could not be obtained, resulting in an ECS login failure.

Possible Causes

Possible causes vary depending on the image used to create the Windows ECS.

  • Cause 1: The image used to create the Windows ECS is a private image, on which Cloudbase-Init has not been installed.

  • Cause 2: Cloudbase-Init has been installed on the image, but the key pair has not been obtained when the Windows ECS was created.


  • If the issue is a result of cause 1, proceed as follows:

    If a private image is created without Cloudbase-Init installed, the ECS configuration cannot be customized. As a result, you can log in to the ECS only using the original image password.

    The original image password is the OS password configured when the private image was created.

  • If the issue is a result of cause 2, proceed as follows:

    1. Locate the row containing the target ECS, click More in the Operation column, and select Restart.

    2. Click More in the Operation column and select Get Password to check whether the password can be obtained.

      • If you can obtain the password, no further action is required.

      • If you cannot obtain the password, contact customer service.